Frequently Asked Question
Here are answers to common questions about Browine, our kitchen accessories, including bowls and dishes, orders, payments, shipping, returns, refunds, and customer support.
What products does Browine sell?
Browine offers kitchen accessories, including a selection of bowls and dishes. Product-specific information, available options, pricing, and other relevant details are provided on the applicable product page.
Where do you ship?
We currently ship only within the United Kingdom. We do not currently offer international shipping.
Do you offer free shipping?
Yes. Browine offers free standard shipping on eligible orders delivered within the United Kingdom. There are no additional standard shipping charges.
Which shipping carrier do you use?
Orders are shipped using Evri.
What is the order cut-off time?
Our order cut-off time is 3:40 PM (GMT+1) on business days. Orders placed after this time, or during weekends or non-business days, will generally begin processing on the next business day.
How long does order processing take?
The estimated processing time is 1–2 business days. During this time, we prepare your order for shipment.
How long does delivery take?
The estimated transit time after dispatch is 3–4 business days. Including processing and transit, the total estimated delivery time is approximately 4–6 business days.
Are delivery times guaranteed?
No. Delivery times are estimates and may be affected by carrier operations, weather conditions, public holidays, high delivery volumes, or other circumstances outside our direct control.
What should I do if my package is delayed?
If your order has not arrived within the expected delivery timeframe, please contact us at support@browine.shop. We will review the available order and shipping information and assist where possible. A delayed package is not automatically considered lost, and the carrier may require additional time to complete delivery or investigate the shipment.
Can I cancel my order?
You may request to cancel your order within 1 day of placing it by contacting us at support@browine.shop. Cancellation requests are reviewed based on the order status. Once an order has entered processing or has been dispatched, cancellation may no longer be possible.
Can I change my delivery address after placing an order?
Please contact us at support@browine.shop as soon as possible if you need to request an address change. Changes may not be possible once your order has entered processing or has been dispatched.
What is your return window?
We accept eligible return requests within 30 days of delivery for both defective and non-defective products, subject to the conditions in our Returns & Refund Policy.
Can I return a non-defective item?
Yes, eligible returns for non-defective items may be accepted within the 30-day return period. The item and return request may be reviewed according to our return conditions.
What if I receive a damaged, defective, or incorrect item?
Please contact us at support@browine.shop and provide clear pictures of the item and the issue. Where relevant, we may also ask for pictures of the packaging.
We will review the information to understand what happened and determine the appropriate next step.
Who pays for the return label?
For non-defective returns that are not caused by a Browine error, the customer is responsible for the return shipping or return label cost.
If the wrong item was sent, or an item arrived damaged or defective due to an issue for which Browine is responsible, we will cover the applicable return label cost after reviewing and confirming the issue.
What happens if an item was sent in good condition but is returned damaged?
Returned items may be inspected after they are received. If an item was sent in proper condition but is returned damaged, used beyond what is reasonably necessary to inspect it, or returned in a different condition from when it was received, the return or refund may be affected depending on the circumstances and applicable consumer rights.
Do you offer direct exchanges?
No. Browine does not offer direct exchanges. If you would like a different item, you may return the original item according to our Returns & Refund Policy and, where applicable, place a new order separately.
Is there a restocking fee?
No. We do not charge a restocking fee for eligible returns. The restocking cost is £0.
How long does a refund take?
Once a return has been received and reviewed, an approved refund may take up to 8 business days to be processed. Additional time may be required for your payment provider or bank to make the refunded amount available in your account.
What should I do if my refund is delayed?
If you have received confirmation that your refund has been processed but the amount is not yet visible in your account, please allow additional time for your bank or payment provider to complete the transaction.
If the expected processing period has passed, you may contact your payment provider for further information or email us at support@browine.shop, and we will review the available refund information.
Which payment method do you use?
Payments are processed through Stripe. Available payment options will be displayed during checkout depending on the methods supported by Stripe and available at the time of purchase.
What currency are your prices shown in?
All product prices and order amounts on the Browine website are displayed in GBP (£).
How can I contact Browine?
You can contact us by email at support@browine.shop.
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)
Business Address: 129 Newlands St, Stoke-on-Trent ST4 2RG, United Kingdom