Terms of Service
Welcome to Browine. These Terms of Service explain the rules and conditions for using our website and purchasing our kitchen accessories, including bowls and dishes. By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before making a purchase.
Products & Product Information
Browine sells kitchen accessories, including bowls and dishes. We aim to provide clear and accurate product information, descriptions, images, and pricing.
However, minor differences in colour, appearance, or other visual details may occur due to screen settings, lighting, or other factors. Product images are provided to help customers understand the appearance of an item and may not always display every detail exactly as it appears in person.
Pricing & Currency
All product prices displayed on the Browine website are in GBP (£). The applicable order total will be shown during checkout before you complete your purchase.
We may update product prices when necessary. Any change to a product price will not normally affect an order that has already been successfully placed and confirmed, except where a correction is required due to an obvious pricing or technical error.
Orders & Acceptance
When you place an order, you are making a request to purchase the selected products. We may need to review order details, payment status, product availability, or other relevant information before completing the order.
An order may be cancelled or declined where reasonably necessary, including where there is a payment issue, incorrect pricing caused by an error, unavailable stock, suspected fraudulent activity, or incorrect order information.
Payments
Payments are processed through Stripe. Available payment options will be displayed during checkout, depending on the methods supported by Stripe and available at the time of purchase.
Payment authorization may be required before an order can be processed. If payment cannot be successfully authorized or completed, the order may not be processed.
Shipping & Delivery
Browine currently ships only within the United Kingdom. We offer free standard shipping, with no additional standard shipping charges.
Our order cut-off time is 3:40 PM (GMT+1). Orders generally require 1–2 business days for processing and 3–4 business days for transit, resulting in an estimated total delivery time of 4–6 business days.
Delivery times are estimates and may be affected by carrier operations, weather, public holidays, or other circumstances outside our direct control. Orders are shipped using Evri.
Order Cancellation & Changes
If you wish to request cancellation or a change to your order, please contact us at support@browine.shop within 1 day of placing your order.
We will review your request based on the current order status. Once an order has entered processing or has been dispatched, cancellation or changes may no longer be possible.
Returns & Refunds
Eligible return requests may be made within 30 days of delivery for both defective and non-defective products, subject to the conditions in our Returns & Refund Policy.
For items reported as damaged, defective, or incorrect, customers may be asked to provide clear pictures and relevant information so we can review the issue.
For non-defective returns that are not caused by a Browine error, the customer is responsible for the applicable return shipping or return label cost. If a confirmed issue is due to our mistake, such as an incorrect item being sent or an item arriving damaged due to an issue for which we are responsible, Browine will cover the applicable return label cost.
We do not offer direct exchanges. Eligible approved refunds may take up to 8 business days to be processed, and additional time may be required for the payment provider or bank to make the funds available.
Customer Responsibilities
Customers are responsible for providing accurate and complete information when placing an order, including their contact and delivery details.
Customers should review the order information before completing their purchase and contact us as soon as possible if they identify an error.
Where an item is returned, customers should follow the return instructions provided by Browine. Returned items may be reviewed to confirm their condition and whether the return meets the applicable requirements.
Website Use
You agree to use the Browine website only for lawful purposes and in a way that does not interfere with the security, operation, or availability of the website.
You must not attempt to gain unauthorized access to our systems, interfere with website functionality, introduce harmful material, or use the website for fraudulent or unlawful activity.
Intellectual Property
The content available on the Browine website, including text, graphics, images, logos, product information, and website design, may be protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, or use website content for commercial purposes without appropriate permission, except where permitted by applicable law.
Limitation of Liability
Nothing in these Terms of Service is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.
To the extent permitted by applicable law, Browine will not be responsible for indirect or consequential losses arising from the use of our website or products where such limitations are legally permitted.
Changes to These Terms
We may update these Terms of Service from time to time. Any updated version will be posted on this page and will apply from the date of publication unless otherwise stated.
Contact Us
If you have questions about these Terms of Service, please contact us by email.
Email: support@browine.shop
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)
Business Address: 129 Newlands St, Stoke-on-Trent ST4 2RG, United Kingdom