Privacy Policy
At Browine, we respect your privacy and aim to explain clearly how information may be collected, used, stored, and protected when you visit our website or purchase our kitchen accessories, including bowls and dishes. This Privacy Policy applies to information collected through the Browine website and related customer communications.
Information We May Collect
Depending on how you use our website or place an order, we may collect information such as:
- Your name
- Email address
- Billing and delivery address
- Order and transaction details
- Information you provide when contacting us
- Technical information related to your use of our website, such as browser, device, IP address, and website activity, where collected through cookies or similar technologies
We only use information that is reasonably necessary for operating our website, processing orders, providing customer support, improving our services, and meeting applicable legal or business requirements.
How We Use Your Information
Your information may be used to:
- Process and manage your orders
- Arrange delivery within the United Kingdom
- Communicate with you about your order or customer service request
- Process payments through our payment service provider
- Prevent fraudulent or unauthorized transactions where applicable
- Improve the functionality and security of our website
- Comply with applicable legal, tax, accounting, or regulatory obligations
We do not use your personal information for purposes that are incompatible with the reason it was collected without an appropriate legal basis or other applicable justification.
Payment Information
Payments are processed through Stripe. When you make a payment, your payment information is handled by Stripe according to its own applicable privacy and security procedures.
Browine does not ask customers to send full card or payment details through our customer support email.
Sharing Your Information
We may share relevant information with trusted third parties where necessary to operate our business and complete your order. This may include:
- Stripe, for payment processing
- Evri, for shipping and delivery
- Service providers that support the operation, security, or maintenance of our website
- Government authorities, regulators, or other parties where disclosure is required or permitted by applicable law
We only share information that is relevant to the service being provided or otherwise required for legitimate business or legal purposes.
Cookies and Similar Technologies
Our website may use cookies or similar technologies to help the website function properly, remember certain preferences, understand website usage, and improve the customer experience.
You may be able to manage or disable certain cookies through your browser settings. Please note that disabling some cookies may affect the functionality of certain parts of the website.
Data Retention
We keep personal information only for as long as reasonably necessary for purposes such as processing orders, providing customer support, maintaining business and financial records, resolving disputes, and meeting applicable legal obligations.
The length of time information is retained may vary depending on the type of information and the reason it was collected.
Data Security
We take reasonable administrative, technical, and organisational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information.
Your Privacy Rights
Depending on applicable law and your circumstances, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information, as well as other rights relating to how your information is processed.
If you would like to make a privacy-related request, please contact us by email. We may need to verify your identity before responding to certain requests.
Third-Party Services
Our website may use third-party services, including payment and delivery providers. These third parties may collect or process information according to their own privacy policies and practices.
We encourage you to review the applicable policies of third-party services when appropriate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, services, or applicable legal requirements. Any updates will be posted on this page, and the revised policy will apply from the date it is published unless otherwise stated.
Contact Us
If you have questions about this Privacy Policy or how your personal information may be handled, please contact us by email.
Email: support@browine.shop
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)
Business Address: 129 Newlands St, Stoke-on-Trent ST4 2RG, United Kingdom