Payment Policy
At Browine, we aim to provide a clear and transparent payment process for customers purchasing kitchen accessories, including bowls and dishes. This Payment Policy explains how payments are handled when placing an order through our website.
Accepted Payment Method
Payments on Browine are processed through Stripe. The available payment options will be displayed during the checkout process, depending on the payment methods supported by Stripe and available to you at the time of purchase.
Currency
All product prices, order amounts, and applicable charges displayed on our website are in GBP (£).
Customers will be able to review the total order amount during checkout before completing their purchase.
Payment Authorization
When you place an order, your selected payment method may be subject to authorization or verification by the relevant payment provider. An order may not be successfully completed if the payment cannot be authorized or processed.
Browine does not guarantee that every payment attempt will be approved, as approval decisions may depend on your payment provider or other relevant verification requirements.
Secure Payment Processing
Payment information is processed through Stripe. We do not manually process your card payment details through our customer support email.
Stripe may apply its own security, verification, and processing procedures when handling payments.
Payment Confirmation
Once your payment has been successfully completed and your order is confirmed, you will receive confirmation of your order based on the information provided during checkout.
Please review your order details carefully after placing your order. If you notice an issue, contact us at support@browine.shop as soon as possible.
Order Cancellation
If you wish to request cancellation of an order, please contact us within 1 day of placing your order at support@browine.shop.
Cancellation requests are reviewed according to the current order status. Once an order has entered processing or has been dispatched, cancellation may no longer be possible.
Refunds
Where a refund is approved in accordance with our Returns & Refund Policy, the refund will generally be issued to the original payment method used for the order, where applicable.
Approved refunds may take up to 8 business days to be processed. After processing, additional time may be required for the payment provider or bank to make the funds available in your account.
Contact Us
For payment-related questions, please contact us by email.
Email: support@browine.shop
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)
Business Address: 129 Newlands St, Stoke-on-Trent ST4 2RG, United Kingdom