Shipping Policy
Welcome to Browine. This Shipping Policy explains how shipping and delivery work for our kitchen accessories, including bowls and dishes. We aim to provide clear information about shipping locations, delivery times, costs, delays, and order-related issues.
Shipping Area
Browine currently ships only within the United Kingdom. We do not offer international shipping at this time.
Shipping Cost
We offer Free Shipping on orders delivered within the United Kingdom. There are no additional standard shipping charges. All product prices and payments on our website are displayed and processed in GBP (£).
Order Cut-Off Time
Our order cut-off time is 3:40 PM (GMT+1) on business days. Orders placed before this time may enter processing on the same business day. Orders placed after 3:40 PM, on weekends, or on non-business days will generally begin processing on the next business day.
Processing & Delivery Time
| Delivery Stage | Estimated Time |
| Order Processing | 1–2 Business Days |
| Transit Time | 3–4 Business Days |
| Total Estimated Delivery Time | 4–6 Business Days |
| The estimated delivery period begins after your order is successfully placed and includes both processing and transit time. Business days are generally Monday through Friday, excluding applicable public holidays. |
Shipping Carrier
Orders are shipped using Evri. Once your order has been dispatched, delivery is handled by the carrier.
Late or Delayed Packages
Delivery times are estimates and are not guaranteed. Packages may occasionally be delayed because of carrier operations, weather conditions, public holidays, high delivery volumes, or other circumstances outside our direct control.
If your order has not arrived within the expected timeframe, please contact us at support@browine.shop. We will review the available shipping information and assist you where possible. A delayed package is not automatically considered lost, and additional time may be required for the carrier to complete delivery or investigate the shipment.
Wrong or Damaged Items
If you receive the wrong item or a bowl, dish, or other kitchen accessory arrives damaged, please contact us at support@browine.shop and provide clear pictures showing the item and the issue. Where relevant, pictures of the packaging may also be required.
We will review the information provided before determining the appropriate resolution. If the issue is confirmed to be due to our mistake, such as an incorrect item being sent or an item arriving damaged due to an issue for which we are responsible, Browine will cover the applicable return label cost.
Delivery Address
Please make sure your delivery address is complete and accurate before placing your order. Browine cannot guarantee successful delivery where an incorrect, incomplete, or invalid address has been provided.
If you notice an address error, contact us at support@browine.shop as soon as possible. Address changes may not be possible once the order has entered processing or has been dispatched.
Order Cancellation
You may request to cancel your order within 1 day of placing it by contacting us at support@browine.shop.
Cancellation requests are subject to the order status. Once an order has entered processing or has been dispatched, we may no longer be able to cancel or change it.
Contact Us
For questions about shipping or delivery, please contact us by email.
Email: support@browine.shop
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)
Business Address: 129 Newlands St, Stoke-on-Trent ST4 2RG, United Kingdom